Frequently asked questions
What should you know about ask if there's a mileage cap?
Some bookings include a daily or weekly mileage allowance with extra charges beyond it; confirm this upfront, especially for intercity trips covered in the intercity guide.
What should you know about fuel policy?
Clarify whether you return the vehicle with the same fuel level it was collected with, or whether fuel is billed separately.
What should you know about late return charges?
Ask what happens if you return the vehicle later than agreed — see the extending a booking guide for how to handle this properly rather than returning late unannounced.
What should you know about damage and cleaning fees?
Confirm what counts as normal wear versus chargeable damage, and whether excessive cleaning fees apply for a heavily soiled vehicle.
Quick answer
Not every rental has unlimited mileage. Here's what to check before you sign off on a booking.
Ask if there's a mileage cap
Some bookings include a daily or weekly mileage allowance with extra charges beyond it; confirm this upfront, especially for intercity trips covered in the intercity guide.
Fuel policy
Clarify whether you return the vehicle with the same fuel level it was collected with, or whether fuel is billed separately.
Late return charges
Ask what happens if you return the vehicle later than agreed — see the extending a booking guide for how to handle this properly rather than returning late unannounced.
Damage and cleaning fees
Confirm what counts as normal wear versus chargeable damage, and whether excessive cleaning fees apply for a heavily soiled vehicle.
Ready to book?
Get in touch with the booking team to check availability and current pricing.
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